Service

1. We offer recurring flower delivery subscriptions (e.g., weekly, fortnightly, monthly). The specific details of your subscription—including frequency, bouquet size, and price—will be selected by you during the checkout process

2. Flowers are perishable, seasonal items. Images on our website are examples of style and scale. We reserve the right to substitute flower varieties or packaging of equal or greater value based on seasonal availability and freshness without prior notice.

   Payment

3. By subscribing, you authorise us to charge your designated payment method in advance of each scheduled delivery cycle.

4. If a recurring payment fails, we reserve the right to suspend or cancel your upcoming scheduled delivery until payment is successfully processed.

5. We reserve the right to adjust subscription pricing. We will provide you with at least 30 days notice of any price changes. If you do not wish to accept the new price, you must cancel your subscription before the next billing cycle.

   Amendments & Cancellations

6. You can modify, pause, or cancel your subscription at any time through your online portal or by emailing info@bramleyblooms.com with full details: Name, Delivery Address and Day of Delivery.

7. To prevent being billed for your next scheduled bouquet, updates or cancellations must be made by email to info@bramleyblooms.com 14 days prior to your next delivery.

   Design Subscription: Vases and Containers Rental

8. As part of our luxury design subscription, flowers may be delivered styled inside a vase, pot, or container. These vessels remain the absolute property of Bramley Blooms at all times and are provided strictly on a loan/rental basis.

9. On your next scheduled delivery day, you must place the clean vase/container from your previous delivery out in your designated safe place for the courier to collect. The courier will swap the empty vessel for your new floral design.

10. If a vase or container is lost, broken, severely damaged, or not left out for collection for two consecutive deliveries, we reserve the right to charge your registered payment method for the full replacement value of the vessel, up to £20.00 per item, or suspend your subscription until the item is returned.

11. Upon cancelling your subscription, you must arrange for the final vase/container to be safely returned to us within 7 days of your final delivery. Failure to do so will result in a replacement charge.

    Delivery, Refunds and Returns

12. We only deliver to the areas specified on our delivery information page. Subscription deliveries are typically made on Tuesdays or Fridays between the hours of 12:00 pm and 5:00 pm. We cannot guarantee exact delivery times.

13. Because flowers are perishable, someone should ideally be available to receive them. If no one is home, our courier will follow your safe-place instructions (e.g., leaving with a neighbour or in a secure porch).

14. Once the flowers have been dropped off at your designated safe place or with a neighbour, risk of loss, damage, or weather deterioration transfers to you.

15. Due to the perishable nature of floral products, standard statutory "cooling-off" return periods for online goods generally do not apply to fresh flowers.

16. We want you to love your flowers. If your bouquet arrives damaged or fails to meet our freshness standard, you must notify us within 24 hours of delivery. Please provide clear photographic evidence via email so our team can assess the issue and issue a replacement or a partial credit where appropriate.

    Limitation of Liability

17. To the fullest extent permitted by law, Bramley Blooms shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our subscription service. Our maximum liability to you for any order will not exceed the price paid for that specific subscription delivery.

    Changes to Terms

18. We reserve the right to amend these Terms and Conditions at any time. Any updates will be posted directly to this page with an updated "Last Updated" date. Continued use of the subscription service after changes are made constitutes acceptance of the new terms.

    Governing Law

19. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.